Warranty policy and delivery of repairs according to Garmin Thailand conditions
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Consumer Limited Warranty

This customer warranty is a legal right specific to you, and you may have different legal rights in different countries. Garmin does not exclude, limit, or waive any other legal rights you may have under the laws of your country. To understand all your legal rights, you should study the laws in your country.

Non-Aviation Limited Warranty

Garmin warrants that there will be no defects in materials or workmanship of the product for one year from the purchase date. During this period, Garmin will repair or replace any components that are defective due to normal use at the company’s discretion. For repairs or replacement of such components, the customer will not incur any costs for parts or labor; however, the customer is responsible for any shipping costs that may arise. This conditional warranty does not cover: (i) surface damage such as scratches, chips, and dents; (ii) consumable parts, such as batteries, unless the product is damaged due to defects in materials or workmanship; (iii) damage caused by accidents, misuse, improper handling, exposure to water, flooding, fire, or other external causes; (iv) damage from repairs performed by anyone other than Garmin-authorized service providers; (v) damage to products that have been modified or altered without Garmin’s prior written authorization; (vi) damage to products that have been connected to power and/or data cables not supplied by Garmin or damage to products connected to an AC adapter and data cable that are not UL (Underwriters Laboratories) certified and not labeled as limited power source (LPS); (vii) products marked “discontinued” on the website. Furthermore, Garmin reserves the right to deny warranty claims for products or services that have been used in violation of any laws of any country. Garmin navigation products are intended to assist with travel only and must not be used for any purpose requiring precise measurements of direction, distance, location, or terrain characteristics. Garmin does not guarantee the accuracy or completeness of map data.

This conditional warranty does not cover, and Garmin is not liable for, any degradation in the performance of any Garmin navigation products that results from use near mobile phones or other devices that use broadband networks and operate near frequencies used by any Global Navigation Satellite System (GNSS) such as the Global Positioning System (GPS). Using such devices may adversely affect GNSS signal reception.

To the maximum extent permitted by applicable law, the warranty and remedy set forth in this conditional warranty are your exclusive remedy and take precedence, and Garmin expressly disclaims all other warranties, whether expressed, implied, by statute, or otherwise, including any implied warranties of merchantability or fitness for a particular purpose, statutory liability, or otherwise. This conditional warranty gives you specific legal rights, and you may have other legal rights that may vary from state to state and from country to country. If the implied warranty cannot be disclaimed under the laws of your state or country, such warranty shall be limited to the duration of the conditional warranty offered herein. Some states (and countries and provinces) do not allow limitations on how long an implied warranty lasts, so the above limitation may not apply to you.

Under no circumstances will Garmin be liable for claims arising out of warranty violations related to damages resulting from misuse, improper usage, or inability to use this product, or from product defects. Some states (and countries and provinces) may not allow the exclusion of damages resulting from the use of this product, so the above limitation may not apply to you. If you have submitted a claim during the warranty period for service under this conditional warranty, Garmin will, at its discretion: (i) repair the device using new or refurbished parts that meet Garmin’s quality standards, (ii) replace the device with a new or refurbished Garmin device that meets Garmin’s quality standards, or (iii) exchange the device for a full refund of your purchase price. Such remedies shall be your sole remedy for any breach of warranty. The repaired or replaced device will have a 90-day warranty. If the device submitted is still under the original warranty, a new 90-day warranty will be issued or will expire at the end of the one-year warranty, whichever is longer.

Before requesting warranty service, please visit the online help resources available at support.garmin.com. If your device is still not functioning correctly after following these resources, please contact an authorized Garmin service center in the country where you purchased the device or follow the instructions on support.garmin.com for warranty service.

If you have requested warranty service outside of the original country where you purchased the device, Garmin cannot guarantee that parts or products needed to repair or replace your device will be available due to differences in laws, regulations, and product supply.

If you have requested service under the original warranty outside the country where you purchased it, Garmin cannot guarantee that parts or products needed to repair or replace your device will be available due to differences in product distribution and various related standards, laws, and regulations. Therefore, Garmin may, at its sole discretion and in compliance with applicable laws, repair your product using equivalent parts, or replace your product with an equivalent Garmin product (either new or certified refurbished) or may require you to send your product to an authorized Garmin service center in the original country of purchase or to an authorized Garmin service center in another country that can service your device. In such cases, you will be responsible for complying with all import and export laws and regulations and for paying all customs duties, VAT, shipping charges, and other related taxes and fees. In some cases, Garmin and its representatives may not be able to service your device outside the original country of purchase or return repaired or replaced products to you in that country due to related standards, laws, and regulations in that country.

Online Auction Purchases: Products purchased through online auctions will not be eligible for refunds or any special offers under Garmin’s warranty protection. Online auction confirmations cannot be used as proof of warranty validity. To request warranty service, the requester must present the original receipt or a set of copies received from the retailer who issued this receipt. Garmin will not replace components lost from any packages purchased through online auctions.

Purchases from Abroad: International distributors may provide separate warranties for devices purchased outside Thailand, depending on that country. If applicable, the local distributor in that country will provide this warranty and service locally for your device. The warranty from the distributor is only effective within the specified distribution area.

Aviation Warranty Policy: Certain Garmin aviation products may have longer warranty periods and additional terms and conditions in some areas. Please visit https://www.garmin.com/th-TH/legal/aviation-limited-warranty for more information and to check if your product is covered under the aviation warranty policy.

Marine Warranty Policy: Certain Garmin marine products may have longer warranty periods and additional terms and conditions in some areas. Please visit the APAC Marine Warranty Policy/APAC Audio Warranty Policy/APAC Trolling Motor Warranty Policy for more information and to check if your product is covered under the marine warranty policy.

Purchases in Australia: Our products come with a non-excludable warranty under Australian Consumer Law. You have the right to a replacement or refund for major failure and to compensation for any loss or damage that was foreseeable with reasonable grounds. You also have the right to request repairs or replacements if the product quality does not meet acceptable standards and the damage is not regarded as major. Benefits under our limited warranty are in addition to your rights and remedies under the applicable law concerning various products. Garmin Australasia, 30 Clay Place, Eastern Creek, NSW 2766, Australia. Phone: 1800 235 822.

Garmin 1+1 Domestic Warranty Extended Policy

All Garmin products[1], which are purchased from 1 January 2024 onward, are covered by two-year warranty. In the first year, warranty services shall be provided based on the terms and conditions of Garmin consumer global limited warranty. In the second year, which is a local extended warranty, is applicable for purchases made through Thailand authorized channels. The services shall be provided by Garmin Thailand.  Warranty services cover defects in materials or workmanship when used normally in normal conditions for two years from the date of purchase. Garmin shall provide free repair and replacement as needed for products to function normally, without any charge for new parts or services[2] . 

Conditions

[1] Except for marine, aviation, products for which Garmin has announced a warranty period longer than 1 year, and products which will be out of service.
[2] For more information on warranty, please visit website garmin.co.th or call 1800-200-206

QAIS

Warranty and Repair Policy Effective from December 1, 2022

The purpose of this policy is to establish guidelines for repair services and product replacement by Sunstar Engineering Inc. (“SUNSTAR”) at no charge within the warranty period, excluding any products imported or sold without authorization from G.I.S. Co., Ltd. (“the Company”).

Limited Warranty SUNSTAR warrants that the products will be free from defects in materials and workmanship that appear during normal use of the product for a period of one (1) year from the date of purchase. The Company will provide free repair services for defective products or replace defective products with similar items of comparable quality, although they do not need to be of the same color or identical model, if no equivalent model is in stock. In the event of failure or defect that falls under this policy during the warranty period, the remedies provided in this policy shall be the sole and exclusive remedy. This policy does not cover second-hand products or products sold in “as-is” or “open box” condition.

Warranty Exclusions The warranty will be voided if (i) the product shows signs of wear or usage beyond normal wear (as determined solely by SUNSTAR) or (ii) the reported defect is deemed (as determined solely by SUNSTAR) to be false or negligent. Failures or defects in the product caused by or resulting from the following are not covered under this policy:

1. Failure to comply with or adhere to the content of the user manual, labels, or other warning notes that accompany the product, or any other written precautions (including use outside of the United States).
2. Accidents, misuse, exposure to liquids, modifications, alterations, improper use, or unauthorized repairs. 3. Damage caused by fire, earthquakes, wind and water damage, lightning, or other unforeseen events, as well as damage from pollution, salt damage, abnormal voltage, or other external factors.
4. Unsuitable physical or electrical working environment.
5. Use not intended for personal use (e.g., for commercial purposes).
6. Cosmetic damage (scratches, dents, etc.).
7. Improper storage, such as in hot or humid conditions.
8. Use in conjunction with products not made by SUNSTAR or products not recommended for use with SUNSTAR products.

Guidelines

1. To make a claim under this policy, customers must contact the Alive Service Center at AliveServiceCenter@cdg.co.th and provide the original proof of purchase for the product, showing the date of original purchase within the warranty period. Upon receiving such communication, the company reserves the right to deny any claims under this policy if there is no proof of product purchase within the warranty period.
2. Customers must send the product to the Alive Service Center at the address below, and the customer will be responsible for any shipping and insurance costs, if desired.
2.1 Alive Service Center Sathorn Thani 1 Building, 1st Floor, No. 90/59C-D, North Sathorn Road, Silom, Bang Rak, Bangkok 10500 Open Monday to Friday: 09:00–18:00 (except public holidays) Phone: 02-2669944
2.2 GIS Company Limited (Head Office) 202 Nang Linchi Road, Chong Nonsi, Yan Nawa, Bangkok 10120 Open Monday to Friday: 09:00–18:00 (except public holidays) Phone: 02-2669944
2.3 Alive Service Center Room 1-2, 1st Floor, The 27th Shopping Center, Phuket, Phang Nga Road, Talad Yai, Mueang, Phuket 83000 Open Monday to Friday: 11:00-21:00, Sunday: 11:00-22:00 Phone: 092-265-4848
2.4 Alive Service Center 1st Floor, Soi 5, UDTown Shopping Center, No. 45 Thong Yai Road, Mak Khaeng, Mueang Udon Thani, Udon Thani 41000 Open Monday to Sunday: 10:00-22:00 Phone: 063-192-5099 2.5 2nd Floor, Pacific Park Sriracha Shopping Center, No. 90 Sukhumvit Road, Sriracha, Chonburi 20110 Open Monday to Friday: 11:00-21:00 Phone: 061-408-5098
3. When the warranty under this policy can be applied to the returned product, the company will be responsible for shipping costs to return the product to the customer. However, for any products imported or sold without authorization from the company, there will be no responsibility for shipping costs to return the product to the customer, and shipping will be arranged upon receipt of payment from the customer.
4. Recycled or replacement parts may be used during repairs. If parts are replaced during repairs, SUNSTAR may collect, process, or dispose of the old parts at its discretion.
5. Any products that are repaired or replaced under this policy will be subject to the remaining warranty period applicable to the product.
6. SUNSTAR may assign any or all rights and/or obligations under this policy to affiliates or any third party. SUNSTAR may subcontract any individual to carry out this warranty or appoint any authorized service provider.

Customer Communication Regarding Services Upon receiving any returned product, SUNSTAR will determine the eligibility for warranty service. If the warranty applies to the returned product, SUNSTAR will proceed with the repair or replacement and will promptly inform the customer upon completion. If the warranty does not apply, the company will immediately inform the customer and seek further instructions on whether to proceed with a paid repair or replacement, along with an estimate of the repair or replacement costs. If the customer approves and authorizes SUNSTAR to proceed with the paid repair or replacement, SUNSTAR will carry out the paid service and notify the customer immediately upon completion.

Abandonment of Products Products that are returned will be considered abandoned if they remain in the possession of the company for **90 days** following any of the events listed below:
a. After receiving a service repair notification, if the customer does not respond to the Alive Service Center within 90 days.
b. After receiving an inquiry about a paid repair/replacement, if the customer does not respond to the Alive Service Center within 90 days.
c. After receiving a notification for a paid repair/replacement, if the customer does not respond to the Alive Service Center within 90 days. (Items a through c are collectively referred to as “Abandonment.”)

In the event of Abandonment, the customer or the sender of the product to the Alive Service Center agrees to relinquish and deny (i) any ownership or legal interest in and to the said product, and (ii) any legal claims against G.I.S. Company Limited for any reason related to the product. Upon the expiration of the disposal grace period, the company or its assignees may dispose of the product as deemed appropriate and at their own discretion without liability to the customer or any other owner of the product.

Limitation of Liability for Consequential Damages SUNSTAR and the company will not be liable for any consequential damages whatsoever. SUNSTAR and the company will not be responsible for any breach of express or implied warranties or any claim with a value exceeding the purchase price of the product.

Limitation of Liability for Consequential Damages SUNSTAR and the company will not be liable for any consequential damages whatsoever. SUNSTAR and the company will not be responsible for any breach of express or implied warranties or any claim with a value exceeding the purchase price of the product.